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14 Day Return Policy |
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At scut-motor.ro, just as you bought easily, you can return easily, without any hassle. If, for any reason, you are not 100% satisfied with a product you purchased, you can return it within 14 calendar days from the moment it was delivered to you by the courier. Before returning a product, read the specific return conditions for the product, detailed below. |
Return Policy
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1. General Information:
If you are not satisfied with the products purchased from www.zastitamotora.com and you want to cancel the purchase and receive your money back, you can apply for the product return procedure within a maximum of 14 days, according to the provisions of Government Ordinance No. 34/2014, regarding consumer protection in the conclusion and execution of distance contracts. The 14-day period for exercising this right begins: a) for products, from the date they are received by the consumer; b) for services, from the day the contract is concluded; A distance contract refers to the contract for the supply of products or services concluded between a trader and a consumer, within a sales system organized by the trader, which exclusively uses one or more distance communication techniques before and at the conclusion of this contract. The 14-day return right applies only to customers who have purchased products online from www.zastitamotora.com The customer has the right to unilaterally terminate the distance contract within 14 days, without penalties and without giving any reason. According to Ordinance No. 34/2014, the consumer is responsible for covering the costs related to returning the products to the trader. The return of products is done through the courier service. The product will be picked up by a courier service agent for return to the seller. After the return is approved, you will be notified by email about the return request, and the product will be collected by a courier within approximately 2 working days from the address you specified. In the case of a return via courier, the shipping costs are borne by the buyer and will be deducted from the amount to be refunded. Refund Policy: If the return conditions are met, commits to refund the amount paid for the returned product within a maximum of 14 days from the date the product is received by the seller. |
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2. General Return Conditions:
- The returned product must be in the same condition it was delivered in (in its original packaging, if available, with all accessories, intact labels, and accompanying documents). Products showing physical modifications, dents, chips, scratches, shocks, excessive use, and/or unauthorized interventions will not be accepted for return. - If the returned product shows damaged or incomplete packaging, signs of wear, scratches, dents, electrical shocks, missing accessories, we reserve the right to decide whether to refuse the return or to withhold an amount from the return value, which will be communicated after evaluating the damage. - In the case of repeated returns (more than 3 unfounded returns), we reserve the right to refuse the acceptance of the return. |
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3. Defective products or those showing damage upon receipt
We do our best to ensure that the products are delivered without defects. However, if you receive a defective product, all you need to do is contact the zastitamotora.com team at email: info@zastitamotora.com and we will arrange for the product to be replaced. If the received product is malfunctioning within the first 24-72 hours of receipt, you can report this and request a replacement product or a refund. Return and shipping costs for the replacement product are covered by For products with visible damage on the package at the time of delivery by courier, we recommend refusing to accept them. |
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4. Incorrectly delivered products: If you have received a different product than the one ordered, please notify us as soon as possible to return the product and have it replaced with the correct one. The return procedure starts by completing the Return Form and filling in all the fields there. All return and shipping costs for the correct product will be covered by If the product ordered is found to be inconsistent with the specifications in our offer, you can return the product for replacement or a full refund. Please complete the Return Form for this. If the replacement with a higher-value product is agreed upon, you will pay the difference; if the value is lower, you will receive a partial refund up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are covered by |
| General observations - Product deterioration or making them unfit for resale will result in the refusal of the return. |